COVID-19 Utility Relief

On October 19, 2020, La Marque adopted Ordinance No. O-2020-0017, temporarily amending Chapter 68, “Water and Sewers,” Section 68-76, “Nonpayment of Charges,” of the City Code of Ordinances and adopting a temporary late fee waiver policy due to the COVID-19 public health emergency. 

Frequently Asked Questions 

Is the City of La Marque doing anything to reduce late fees on City water and sewer bills? 

Yes, the City Council has temporarily reduced late fees from 10 percent to 7 percent of the past due amount for all City of La Marque residential customers.

How long does the reduced fee last? 

The fee reduction applies to billing cycles starting after October 21, 2020, and ending before January 22, 2021.

I already owe some late fees for bills I received in the mail; will these late fees be lowered? 

No, fees applicable to billing cycles ending before October 22 are the same, unless you qualify for a fee waiver. The fee reduction applies only to newly assessed late fees. 

How do I qualify for a late fee waiver? 

The City Council waived late fees on past-due water and sewer accounts for people who received unemployment benefits for at least three months after March 31, 2020. To qualify for this waiver, you must:

  1. Make a payment on your La Marque water or sewer account between October 21, 2020, and January 22, 2021; and
  2. Give the Utility Billing Department proof of three months of unemployment benefits when you make your payment.

What counts as proof of unemployment benefits?

Documentation from the Texas Workforce Commission showing your name, address and a benefit amount that is not zero – this can be in the form of a benefits verification letter, a benefits determination letter showing you are eligible for some benefits, copies of checks from Texas Workforce Commission, or similar documents from the Texas Workforce Commission.

What if I applied for unemployment benefits, but have not heard back yet?

You are not eligible for the late fee waiver, but you may still receive the fee reduction if it applies to your late fee situation.

What if I received only partial unemployment benefits because I have a job that is lower paying than my previous job?

You may qualify for the late fee waiver if you received any unemployment benefits for at least three months, even if you received only a partial benefit.

What if I received unemployment benefits for three different months?

For example, I was unemployed in April, had a job for May and June, then got laid off for July and August? You may still qualify for the late fee waiver, even if your unemployment benefits are for non-consecutive months.

What if I was unemployed but did not receive any benefits? 

You are not eligible for the late fee waiver if you did not receive any unemployment benefits, but you may still receive the fee reduction if it applies to your late fee situation.

What If I received unemployment benefits and I live in the house, but I am not on the utility account?

You may qualify for the late fee waiver if the address on your unemployment benefits documentation matches the address of the utility account.

What if I am unemployed, but I am not able to make a payment before January 22, 2021?

You are not eligible for the late fee waiver, but you may still receive the fee reduction if it applies to your late fee situation.

What about the late fee on my garbage or electric bills, or if my water and sewer service is not provided by the City?

These fees have not been waived or reduced by City of La Marque.