If you're not satisfied with the payment that you've received from your insurance company for your flood insurance claim, you can contact your agent, insurance adjuster or the insurance carrier, and let them know that you feel you're due an additional payment. Just provide them with a copy of your contractor's bid and they'll be able to review your claim. For more information about NFIP insurance or to find an agent near you, call the NFIP Help Center at: 800-427-4661 to request an agent referral.
Texas Hurricane Harvey (DR-4332)
Major Disaster Declaration declared on August 25, 2017
Returning home after a flood can be the most trying time. There is a lot to be aware of when getting back into your home, to ensure you are mitigating all potentional issues. You can use the resources on this page to help you get back to normal.
What's the quickest way to apply for federal assistance? Online at DisasterAssistance.gov.Survivors may also apply by phone at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower. To get help in person, find a Disaster Recovery Center near you with the DRC locator.
If asked, please complete and submit your SBA loan application. SBA offers low-interest, long-term disaster loans to businesses of all sizes (including landlords), private non-profits (such as churches and charities), homeowners, and renters.
If declined, applicants may be referred back to FEMA, possibly for Other Needs Assistance (ONA), which includes personal property, vehicle repair or replacement, and moving and storage expenses.
FEMA may award certain grants that cover specific needs—such as childcare or medical and dental expenses caused by the disaster—that do not require you to apply for an SBA loan to be eligible.
If you cannot return to your damaged home due to long-standing floodwaters, you may be eligible for one month of expedited rental assistance from FEMA. You may also qualify for Critical Needs Assistance, a one-time payment to a displaced household to cover urgent disaster-related needs—such as food, prescriptions, infant formula, diapers, gas for transportation and medical supplies.
- Visit our Hurricane Harvey Facebook Page for recovery related information and updates.
- Visit our Rumor Control page for a list of identified rumors and help us combat misinformation.
- Fill out a Survivor's Checklist of 9 steps to take you and your family down the road to recovery.
- If your home or business was damaged or destroyed by flood, you face major decisions about your property. Visit our Mitigation page for information and resources for residents and communities in Texas.
- Visit our rebuilding resources page for a list of materials and information to support Hurricane Harvey rebuilding efforts.
- Browse through our library of disaster recovery video resources for people with disabilities, access & functional needs.